The worst Customer Care Chat I've ever experienced


They left out the "care" in Customer Care

In these evasive responses, blatant lies, and defense of bad practices, Rite Aid Customer Care left out the "care" in Customer Care. I've highlighted some of it. 

Anthony D (3/16/2021, 8:42:48 AM): Linda Moran, thank you for contacting Rite Aid Customer Care Center. How may I help you? 

Me (3/16/2021, 8:44:12 AM): I can't find the answer to this anywhere, and I really need you to find out...when scheduling for the Covid vaccine in New Jersey I see that Rite Aid offers appointments in PA and NY as well. If I live in New Jersey and arrange an appointment in New York, will there be any problems? Will I be turned away? 

Anthony D (3/16/2021, 8:44:29 AM): You must be a resident in your scheduled vaccination location's state to receive the vaccine in that state. 

Me (3/16/2021, 8:44:59 AM): Then why does the Rite Aid scheduling site offer appointments in surrounding states? 

Anthony D (3/16/2021, 8:45:13 AM): It list all appointments in a 50 mile radius by default. 

Me (3/16/2021, 8:46:18 AM): And so if someone schedules one of those appointments, what will happen when they show up for their vaccine? 

Anthony D (3/16/2021, 8:46:47 AM): They will be turned away. We do recommend patients read all the Vaccination rules and regulations before signing up for the vaccine. All Covid-19 Vaccine information currently available with Rite Aid can be found via https://www.riteaid.com/covid-19 This link is for information only and is not a scheduler. Please note you will have to follow the scheduling procedures on your state's health department website to sign up for vaccination. Rite Aid is not able to assist with vaccination Sign Up. 

Me (3/16/2021, 8:48:58 AM): Okay here's the thing. I live in New Jersey, and last week I went to my New York appointment... 

Me (3/16/2021, 8:49:35 AM): and they gave me my vaccine. My followup is in three weeks, at that same New York location. Will they turn me away for my second vaccine?  

Anthony D (3/16/2021, 8:50:03 AM): You may contact the pharmacy the morning of your appointment to verify the appointment information. I am truly sorry for the inconvenience and confusion this has caused you. 

Me (3/16/2021, 8:51:31 AM): This is not an inconvenience. If you cancel me the day of my followup vaccine appointment, I'm in danger of not being able to receive it anywhere in time. Therefore, you must follow through on the commitment that you made to me 

Anthony D (3/16/2021, 8:51:47 AM): I am sorry, You may contact the pharmacy the morning of your appointment to verify the appointment information. I am truly sorry the inconvenience and confusion this has caused you. 

Me (3/16/2021, 8:54:12 AM): That's not good enough... 

Me (3/16/2021, 8:54:28 AM): I can't wait until the day of the appt to find out if I'm getting my followup vaccine... 

Me (3/16/2021, 8:54:43 AM): If you can't help me with this, please get me to someone who can...NOW 
Anthony D (3/16/2021, 8:55:37 AM): Rite Aid Customer Care cannot assist with this issue as I have stated above you will need to contact the scheduled location the day of the appointment to verify the appointment information.  I am very sorry for the inconvenience. 

Me (3/16/2021, 8:56:02 AM): Please connect me to a supervisor 

Anthony D (3/16/2021, 8:56:53 AM): I am very sorry this issue cannot be resolved by a supervisor as Customer Care does not have access to the information you are requesting. You may contact the pharmacy the morning of your appointment to verify the appointment information. Is there anything else I can assist you with today? 

Me (3/16/2021, 8:58:09 AM): This is not a problem with the pharmacy. This is a problem that you as Rite Aid has caused by giving me the first vaccine, and now waffling on whether you will give me the second. This is a policy problem in your company, and someone at Customer Care must be able to understand the policies 

Anthony D (3/16/2021, 8:58:39 AM): I am very sorry Customer Care cannot assist with this issue. You can contact your scheduled location to retrieve the information you have requested. 

Me (3/16/2021, 8:59:44 AM): Thank you. I hope you enjoy the fame you will soon receive all over social media 

Anthony D (3/16/2021, 8:59:50 AM): Thank you for contacting the Rite Aid Customer Care Center.  Have a great day! 

The upshot

I did not call the pharmacy, for fear they would cancel me. So I just went. I was not turned away. I was given my vaccine. 

As for the rep's claim that we should read all materials so we know to not take appointments they offer, not only is that unreasonable, but I scoured their materials. There's nothing about crossing states.

I am only now posting this, just hours after safely getting my second dose. But what they did to me caused me to have to make a second "just in case" appointment, at a CVS in New Jersey. Immediately after my vaccine, while waiting my fifteen minutes, I canceled the CVS appointment, so someone else can benefit.

The entire episode was disconcerting at best. No customer should be treated this way.

I must add one more thought: My experience actually getting the vaccination, both times, was easy and pleasant. It was at the Grand Central location in midtown.

Solved! BSOD on my new Dell Latitude Ultrabook

I just bought and set up a Dell Latitude Ultrabook.

Within one day, I got a Blue Screen of Death with a Kmode exception not handled.

I looked up this message and found this explanation in PCGamer. It seems it's not too serious.

So I followed the instructions. Here they are:

  • Search for "Control Panel" in the Windows search bar and select the corresponding result.
  • Click "System and Security," followed by "Power Options."
  • On the left-hand menu, select "Choose what the power buttons do."
  • If prompted, select the "Change settings that are currently available," blue link at the top of the page.
  • Under the heading "Shutdown settings," untick the box that says "Turn on Fast Startup."
  • When done, click "Save changes."

  • Now we'll see if it happens again.

    Update: I got a different BSOD:
    Driver IRQL NOT LESS OR EQUAL NDIS

    I ran several scans with no discovery. When the BSOD happened, I was using ethernet with the larger of my two Utechsmart ethernet device.

    So now I've switched to my Totu device. We'll see what happens


    Solved! Ethernet connection to Dell Latitude Ultrabook is flaky at best


    What went wrong

    My Dell Latitude Ultrabook has several ports, but none of them ethernet. So I tried using a usb-c ethernet connector. In fact, I tried two different ones, from two different manufacturers.

    But in both cases, the connection is flaky and slow.

    I found the solution here: Dell Community And here it is:

    Go to Device Manager, network adapters and find the ethernet one.

    Right click for properties - advanced

    Disable Energy efficient ethernet (and or green energy) and Wake on magic packet.


    The full steps I took to solve it

    1. I followed the instructions in the link above.
    2. However, I could only find one of the two settings to disable. What I found was the Wake on Magic Packet, which I successfully disabled. There was no setting for Energy Efficient Ethernet.
    3. The change to the one setting did not solve the problem
    4. So I ran Windows update and took a look at the optional driver updates
    5. I saw that one of the options was for the Realtek USB Gbe Family Controller #2
    6. So I took that one update. (It's advisable not to install them without reason, because some of them could be very old.)
    7. Once I took that update, I then saw the Energy Efficient Ethernet option, so I disabled that one too.
    8. I rebooted, but I don't know if I needed to. 
    9. It works!

    Windows 10 Credentials

    How to find Windows 10 Credentials


    1. Press Windows key + R
    2. Type: control
    3. Hit Enter
    4. Open Credential Manager
    5. Click Windows Credentials
    6. Click on the credential
    7. Click Show

    How to see a Folder on Another Computer

    1. Note: the folder must be shared first
    2. File explorer
    3. Networks
    4. Type in the address bar: \\{the IP} or \\ {device name}
    5. It will then ask for credentials which are my microsoft signin and password

    How to Find IP

    Cmd-->ipconfig--IPV4

    Keeping an Epson Workforce 840 alive on Windows 10 in 2021

    My Configuration

     




    What happened

    1. My Epson Scan began to fail in this manner -- I would scan once, but then the second time I tried to scan from my computer, the scan utility would open briefly, then land in the system tray and would not open. A reboot would fix the problem temporarily, until the second attempt at scanning again.
    2. So I tried completely uninstalling and reinstalling the Epson software, and now matters appeared to be worse. The install software told me that my IP address might be wrong, and the software appeared not to finish installing.
    3. So I tried to check the network connection which is something you do from the printer's dashboard. It told me the IP which was 192.168.100.72, and it told me that all the network checks PASSed the test. But then at the bottom of the page was this message: 
      Network is working correctly.
      *A router/access point channel conflict has been detected.
      If you have problems printing or scanning,
      improve your wireless network environment.
      *If your problems persist,
      see your documentation for help and networking tips.
    4. I went hunting through Epson messages, and eventually found a "solution" in an Epson page titled "About the network environment." It said this:
      Due to low signal strength, printing speed may be slow or printing may be interrupted. Signal interference can be caused by other wireless networks being used in nearby rooms or buildings. Perform the following to improve the environment
      • Place the printer close to the access point
      • Remove any obstacles between the access point and the printer.
    5. I tried the two bullets above, by bringing the printer all the way to the toto router by the front door, but it made no difference.
    6. At this point, I thought there was a real problem, so I tried several things, but eventually concluded it had to be something corrupted on my computer. So I reimaged my computer. Yup. I did a full reset, which wiped out all my apps and app configs. That took a day and a half.
    7. After the reimaging, I got the exact same problem.
    8. After much head scratching, I considered that maybe the error was the error message itself. It was. There's nothing wrong with my network connection, and everything works. The mistake I made the first time was in believing the error message.

    The Solution

    Ignore the error message. There's nothing wrong. It works. I didn't have to reinstall the printer software and I didn't have to reimage my computer.

    I've had this printer since 2011, which means it's ten years old. My theory is this printer is so old that its software has become older than Windows updates are able to handle. I'm okay with that. This is a great printer.

    Notes

    In the course of this project, I saw that although I could ping my printer by IP, Windows did not show my Epson printer to be on the network (in printers and scanners). I had to "add the printer" the old fashioned way, by inputting the IP address.

    Solved! Windows 10 connection to Buffalo failed


     
    Today I saw a problem with my Buffalo NAS devices (that I named "Chidi") which I've never seen before. The symptoms:

    1. My backup program (argentum) told me it couldn't find the mapped drive
    2. I could see that the mapped drive is inaccessible
    3. I could also see that if I look at my networks, it's not listed
    4. But I could find it in file explorer this way: \\ChidiLS220D796\share
    5. And I could ping it successfully from CMD: ping 192.168.x.x (ip of nas)
    6. But if I ping it this way, it can't be found:  \\192.168.x.x\share

    How I finally solved it:
    1. Input this into file explorer: \\ChidiLS220D796\share
    2. On the left view of file explorer, find "Network."
    3. Right click on "Network" and click "Expand."
    4. Click ChidiLS220D796
    5. You should now see the SHARE folder
    6. Right click on the SHARE folder
    7. Click "map network drive"
    8. Choose the same network drive you were already using
    9. You'll be given a warning, but go ahead anyway
    10. Now go back and look at your mapped network drives (refresh the page)
    11. You should see your network drive restored

    Kudos to HP for teaching me about my Epson Printer (ADF produces streaks)


    Note:
    This was originally published in 2017, but is still relevant.

    I was getting annoying vertical lines in my copies and scans whenever I used the ADF (Automatic Document Feed) on my Epson 2660.

    I found some information about cleaning the glass strip next to the flatbed, but it didn't work, and googling the symptom for Epson printers was no help at all.

    Then I generalized my search, and found an HP video that solved my problem. It's the second part of the video that got it done, so don't give up if the first method doesn't work.

    In the second method, they actually show you a trick for how to locate the tiny dirt specks that are causing the streaks. In my case, there were three tiny dirt specks that were causing three vertical lines.

    It worked! Try either of these two links (they're identical).

    HP Video in Youtube


    Cambridge Masks






    I love my Cambridge masks, and have bought some more. I originally bought them for my family's plane flights. But now I use them for Covid-19.

    Cambridge masks are adjustable, and more comfortable than other masks I've tried, such as the regular cotton and the disposable masks. But I keep returning to my Cambridge masks.


    Here's what's cool about them in the days of Coivd: you can deactivate the valve for the pandemic. https://cambridgemask.com/sh…/accessories/valve-deactivator/


    The reason for the temporary deactivation is that while these masks are excellent in every way, including plane flights and pollution, the valve, meant for the wearer's comfort, is not approved by the CDC for source control.


    This means that although the valve allows for maximum comfort to the wearer, it allows a little too much exhalation out into the air. It protects you, but needs an alteration to protect others.


    Here's what you can do to make your Cambridge mask perfect for Covid: Valve Deactivator

    Solved! I re-imaged my computer and then couldn't activate Corel Paint Shop Pro X7


    This might pertain to other versions of Paint Shop Pro as well. I don't know. Here's what happened to me:

    In 2020 I was still running Corel Paint Shop Pro X7. But I had to make some changes to my laptop that required a complete reinstall of the Windows OS.

    When I tried to reinstall Corel Paint Shop Pro X7, I ran into roadblocks while trying to activate it. They kept trying to sell me the new version.

    Finally I went into a chat, and learned there that support for X7 has been discontinued, but if I had the serial number AND the invoice number, the chat rep would send me to a download link that worked.

    So if something similar happens to you, use the chat, and be ready with anything you can scrounge up from having purchased the product.

    Solved! Simple, fast delete of files and folders from Buffalo NAS



    I'm on a Windows 10 laptop, with my Buffalo NAS mapped as a drive. But deleting files and folders is a bear if you're using File Explorer. It can take days.

    Solution


    1. Go into your Buffalo Admin panel
    2. Advanced Settings
    3. Webaccess Settings
    4. Find your BuffaloNAS.com Name and BuffaloNAS.com Key 
    5. Go into the BuffaloNAS.com server 
    6. Type in your BuffaloNAS.com Name (I didn't seem to need the key)
    7. Sign in as admin
    8. Be careful that you are only deleting files you are sure you want gone. 
    9. It takes only a few minutes, at most
    10. Don't forget to empty the trash, too

    Never delete from your NAS device with File Explorer ever again! 

    Amazon Smart Home



    Intro

    I have several smart speakers in my home. Most of them are Alexa, and I also have a few Google speakers. This post is about using smart home devices, which I control only with Alexa, and so this post is about Alexa. (I mostly restrict my use of my Google speakers to asking for the news and weather, and they also broaden my choices in music so that I'm not stuck only with Amazon's free music choices.)

    All Things Amazon and Alexa

    I have several smarthome plugs and other smarthome devices, all different brands because I buy whatever's cheapest:

    1. Amazon   (plug)
    2. Amazon   (Echo Button)
    3. Gosund    (plug)
    4. Phillips    (Hue Bridge)
    5. Wemo      (plug)
    The name of the OEM app on my phone that controls each:

    1. Amazon plug......................Amazon Alexa app
    2. Amazon Echo Button.........Amazon Alexa app
    3. Gosund plug.......................Smart Life app* (see below)
    4. Phillips Hue Bridge............Hue app
    5. Wemo plug.........................Wemo app
    The name of the app that does all the good stuff, like controlling groups and routines:
    • Alexa app (yup that's all)
    And who do I give voice instructions to? Alexa speaker devices:
    • Echo Show (I have one of these, and it's in the kitchen)
    • Echo Dot (I have two of these)
    • Echo (I have one of these)
    Some general notes including what to do when things go wrong:
    1. When a plug shows solid red, it's working. Blue means that it's not working.
    2. If you don't know what's wrong, go back to the OEM app first, and verify that the device is recognized
    3. If Alexa can't find your device any more, unplug the device for at least ten seconds. Then press the reset button and hold it down while plugging it back in and keep holding it until it is blinking blue alternating with red. Then tell Amazon to find the device. You will then have to add it back to devices, routines, and groups.
    4. When using your phone to re-connect a device, your phone should be connected by 2.4GHz connection for most of them. However, I have an Amazon plug which connects by 5 GHz, so be sure your phone is connected by 5 GHz in that case.
    5. When you're done, you can reconnect the wifi on your phone however you want.
    6. If you get a new phone, and you don't add back the manufacturer app to your new phone, everything should still work, until something goes wrong again. Then add back the app if needed.
    7. The Amazon Echo Button is not a toggle button. You cannot use it, for example, to turn on and off a light switch. Instead, it kicks off one routine only (one routine, however, can do many things.) I have an Echo Button that I press in the morning which kicks off a routine to turn off the whitenoise machine, start my coffee, play morning music on my kitchen Echo Show, and turn on a few powerstrips that need to be on during the day. 


    *Notes about the Gosund devices 
    1. There's also a Gosund app but it's buggy. Smart Life is a third party app for Gosund devices that works better. I never use the Gosund app, and I consider Smart Life to be the Gosund OEM app.
    2. When using the Alexa function to find the device, you won't see the names "Gosund" or "Smart Life." Instead, use the one called "Tan Tan."
    3. When setting up the Gosund switch in the Smart Life app, look for others-->Connector(Wi-Fi)

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    It got harder to install Office 2010


    I've moved around a 3 computer license for Office 2010 Home many many times. I know the routine. I have to put in the product code, but then it tells me I have it on too many computers, so I have to click the radio button for making a phone call.


    But today when I went through the routine, the message said that phone calls were no longer available. I was stuck.

    So I googled the exact message it threw, and lo and behold, I found a search hit with the phone number. I called that number, and that triggered a similar process as the old kind (many sets of six numbers) but it required me to do it by phone, rather than web.

    It worked.

    For U.S.A., the phone number was 866-421-7141

    Solved! Epson WF-2660 printing uniformely faded printouts

    SOLVED 

    The difference is whether I print from the cloud or the network. From the cloud, it's faded. 

    From the network, it's not.

    In the print dialogue, change the quality back to "standard" and it should stay that way.

    It appears that the default got changed to draft.


    This was hard to find in the print dialogue. Look closely.

    Solved! Network Drive has a red x after boot



    It's been a problem since the beginning of time. All it takes is clicking on the drive to fix the problem. However, I have a scheduled app that runs on a schedule. It fails if I don't explicitly open that folder. That's kinda a pain.

    The Solution

    1. Check what speed your network adapter is connecting at. You can find this in Network and Sharing Center. Or find instructions here. Mine is 1.0 Gbps
    2. Go to control panel - network and sharing center
    3. Change adapter settings
    4. Right-click the correct adapter and click properties
    5. Click Configure
    6. Go to Advanced tab
    7. Scroll down to Speed & Duplex and set this manually to whatever you are currently connected at. I set mine to 1.0 Gbps
    8. Click OK, then OK and reboot, and see that there's no red X.

    Solved! Easier way to add TV Shows to Plex with no renaming



    Some Notes


    • I have a tv show on my plex media server hard drive that has four seasons. 
    • I want to keep my conventional folder naming style for Windows. That is, I have four folders for the four seasons, and then each episode has the episode number and name the way I want it
    • I tried to put the four folders into a Plex TV Shows folder, but got no luck. My googling also showed that I would have to use a specific naming convention, which I don't want to do.

    Solution
    1. I ditched the Plex TV Shows folder
    2. I created a Plex Personal Video folder instead
    3. I named the playlist the name of my tv show
    4. I found a way to add all four folders at once to the playlist
    5. As a result, I can watch all the episode without them stopping after each one

    Solved! Valley Bank and Quicken not playing nicely together any more




    Valley Bank explained to me that there was a quicken data breach a few weeks ago.


    Reference number: LTK1119406713255X Please use this ticket number in any correspondence with us.
    Subject: Possible bug on the settings page

    Dear LINDA E MORAN,
    Thank you for contacting us.
    The "My Settings" page is working. Please make sure there is no issue with your computer. Please close and then start again. There is only room for two phone numbers, and the system cannot take a duplicate number.
    As far as Quicken, there was a security breach about two-three weeks ago on Quicken and QuickBooks. That is why now there is an additional security verification code.
    Please feel free to contact us at 1-800-522-4100 ext 3012, if you have any additional questions.
    Sincerely,
    Online Banking Dept.

    Sunday thru Saturday, 8 AM to 5 PM ET.

    Reference number: LTK1119406713255X Please use this ticket number in any correspondence with us.
    Subject: Possible bug on the settings page

    Dear LINDA E MORAN,
    Thank you for contacting us.
    Please be advised as an additional layer of security protection for your accounts and information and to prevent any unauthorized access to your accounts through a third party application. Every log-in attempt from the third party applications you will be prompted with a one time security pass code.
    Please feel free to contact us at 1-800-522-4100 ext 3012, if you have any additional questions.
    Sincerely,
    Online Banking Dept.

    Sunday thru Saturday, 8 AM to 5 PM ET.


    Reference number: LTK1119406713255X Please use this ticket number in any correspondence with us.
    Subject: Possible bug on the settings page

    Dear LINDA E MORAN,
    Thank you for contacting us.
    Please be advised as an additional layer of security protection for your accounts and information and to prevent any unauthorized access to your accounts through a third party application. Every log-in attempt from the third party applications you will be prompted with a one time security pass code.
    Please feel free to contact us at 1-800-522-4100 ext 3012, if you have any additional questions.
    Sincerely,
    Online Banking Dept.

    Sunday thru Saturday, 8 AM to 5 PM ET. 

    Solved! But I don't know how: Quicken was asking me for my bank's registration code every time I ran One Step Update



    Quicken was asking me for my bank's registration code every time I ran One Step Update. And I discvered it was a spurious window, because I could cancel out of the window and it proceed with the One Step Update.

    But then if I initiate a new One Step Update, it would come back.

    I thought I fixed it by clearing cache and cookies in Chrome, but it came back.

    So then I uninstalled and reinstalled Quicken. That fixed it but it came back

    Then it offered the latest update which I took, but it still failed after the latest update

    Then I rebooted again.

    Now it's working. I have no idea why.

     

    Solved! Gdrive sharing not including some subfolders



    Facts


    1. I had created a top level folder in gdrive and moved all my folders into it. That way, I could share the entire top level folder with one particular person
    2. But I found that only some of the subfolders got shared
    3. No amount of googling found me this problem or any answer
    4. I finally decided to try just re-creating new subfolders and moving all the contents. Then I deleted the old, empty, and what-I-consider-to-be-corrupted folders. Easy Peasy
    5. Now all the subfolders are properly shared

     

    Solved! Quickly and easily learn who has access to anything on your Gdrive



    1. Run https://www.whohasaccess.com
    2. Wait for the results
    3. Click on any picture to drill down on what they have access to
    4. When you're done, remember to press the button that deletes all your info from the whohasacess server

    If you're worried about the safety of the above link, check it out with virustotal.com first. It's safe.

     

    Solved! Pedometers not working on Moto Z4



    When trying yet another pedometer app (this one is called "Pedometer - Step Counter" I did this

    1. My profile
    2. How to fix the "stop counting steps" issue
    3. Update settings
    4. Next
    5. Go to set
    6. All apps
    7. Pedometer - Step Counter (or whatever is the name of your pedometer)
    8. Battery optimization
    9. Click "ALL APPS" this is important
    10. Click on don't optimize


    So then I figured out how to get right to "Battery Optimization." Just go to settings, and type into the search "battery optimization."

    My final solution

    What I really like is Walklogger. So I uninstalled the other one, installed Walklogger, went to settings, "battery optimization," clicked "all apps," found Walklogger, and clicked "don't optimize."


    I emailed Joe Rossi this morning





    I emailed Joe Rossi this morning. I should have done it sooner, but I sat on it.
    Subject: A different perspective on the comment made by Jennifer Hewitt Bishop
    Hello. I'm a person who lives in Jersey City (a city considered the second most diverse in our country). I may have a different perspective on what Jennifer Hewitt Bishop said, and which I hope you will take a few moments to consider, just as I have taken a few moments to construct this email for you.
    Her comment, although not well constructed, may be an attempt at being diversity-minded and descriptive, with no real intent of judgment. I ran across the following article which describes cultural differences in parenting, and which illustrates my point. Here's just one quote, but I hope you read the article "Both in Japan and Norway, parents are focused on cultivating independence. Children do things alone early, whether it’s walking to school or to the movies."


    When people make comments that sound racist, sometimes those comments are indeed racist. But don't we need to ask them first "what did you mean by that"? After all, acknowledging cultural differences is not only not racist, but inclusive. It's a slippery area.
    I realize that to consider this perspective can cause political problems. But isn't it the right thing to do anyway? Thank you for your thoughtful consideration of this view.
    Sincerely, Mrs. Linda Moran

    Solved! Deleting large files and folders from mapped network drive in File Explorer is very slow



    The two commands that users require are Del, for deleting files, and Rmdir, for removing directories.
    1. Tap on the Windows-key, type cmd.exe and select the result to load the command prompt.
    2. Navigate to the folder that you want to delete (with all its files and subfolders). Use cd path, e.g. cd o:\backups\test\ to do so.
    3. The command DEL /F/Q/S *.* > NUL deletes all files in that folder structure, and omits the output which improves the process further.
    4. Use cd.. to navigate to the parent folder afterwards.
    5. Run the command RMDIR /Q/S foldername to delete the folder and all of its subfolders.
    The commands may require some explanation.
    DEL /F/Q/S *.* > NUL
    • /F -- forces the deletion of read-only files.
    • /Q -- enables quiet mode. You are not ask if it is ok to delete files (if you don't use this, you are asked for any file in the folder).
    • /S -- runs the command on all files in any folder under the selected structure.
    • *.* -- delete all files.
    • > NUL -- disables console output. This improves the process further, shaving off about one quarter of the processing time off of the console command.
    RMDIR /Q/S foldername
    • /Q -- Quiet mode, won't prompt for confirmation to delete folders.
    • /S -- Run the operation on all folders of the selected path.
    • foldername -- The absolute path or relative folder name, e.g. o:/backup/test1 or test1 

    Solved! My new Asus Zenbook with WIndows 10 Pro could not see my NAS device




    How I solved it

    My NAS device is named OBI-WAN
    1. Found it on my old computer and swiped this: \\OBI-WAN\share
    2. On my new computer, clicked on Map Network Drive
    3. Paste into the folder name
    4. But I get this error message:
      The mapped network drive could not be created because the following error has occurred: You can't connect to the file share because it's not secure. This share requires the obsolete SMB1 protocol, which is unsave and could expose your system to attack. Your system requires SMB2 or higher. For more info on resolving this issue, see: https://go.microsoft.com/fwlink/?linkid=852747
    5. I found a workaround. You can enable the SMBv1 Protocol by doing this: 
      1. Open Control Panel
      2. Click Programs
      3. Click on Turn WIndows features on or off link
      4. Expand the SMB 1.0/CIFS File Sharing Support option.
      5. Check the SMB 1.0/CIFS Client option.
      6. Click the OK button.
      7. Restart the machine 
    6. Now try mapping the network drive again. It should work now.

    However, there's a more secure way instead

    Enable SMB2 in the web interface.

    More info




    Enable touchscreen on Zenbook



    Enable and disable your touchscreen in Windows 10:
    In the search box on the taskbar, type Device Manager, then select Device Manager.
    Select the arrow next to Human Interface Devices and then select HID-compliant touch screen. (There may be more than one listed.)
    Select the Action tab at the top of the window. Select Disable device or Enable device, and then confirm. 

    Google Docs -- those darned cutoff tables when you print




    You make a beautiful table, but when printed, it's split between two pages, and it confuses your readeres. There's no elegance, but here's a hack

    1. Highlight the bottom row of your table (bottom of the page)
    2. Click the tiny gray arrow at the far right of the row
    3. Hover and choose "select bottom border"
    4. Then on the toolbar, choose border dash, and select the style you want. I like the third of three.
    5. You will now see a signal to your reader that the table continues on the next printed page
    6. In addition, for further clarity, always give your top row of any table a background color. That way, when they don't see the background color, this is another clue that they're looking at a continuation of a table.

     

    Setting up Google Authenticator on a replacement android phone



    If you have your old phone
    1. Use your old phone to bring up Google Authenticator
    2. That gives you the list of apps that you have to transfer over to Google Authenticator on your new phone
    3. Now install Google Authenticator on your new phone
    4. On the new phone, go to the first app in the list and log in.
    5. If it prompts you for an authenticator code, get that code from your old phone
    6. Your goal is to have Google Authenticator take a picture of the scancode (barcode, whatever) with your new phone. Depending onn the current app, you may need to choose
      1.  "change authentication device" OR
      2.  "add new authentication method" OR
      3.  "reset authentication method"
    7. Take the picture with the bar code on your new phone
    8. Now repeat the process by going to the second app, third app, etc.
    If you don't have your old phone:

    1. This depends on the app: We think there's a prompt where it asks for the authenticator code, where it says "lost my authenticator device," so click that. 
    2. Follow the instructions (we've never tried it)
    3. If that doesn't work, as at the Verizon store