I have a Kindle Fire that I love. But I've had two problems with Amazon concerning my Kindle:
- When I choose slow shipping on a product so I can get points toward free kindle books, I learned that they don't keep track for you. And you can't find out by putting a kindle book in your cart, because there is no such thing. You have to know how many points you have. I entered a chat to verify that this is true, and it is.
- I tried signing up for the $9.99 per month "Kindle Unlimited" only to find out it costs $10.69 with tax. But what pushed me over the edge is that the page on their site that says what will be charged each month says $9.99. And in a chat to verify this, the support rep didn't seem to understand the problem. She kept saying "It's for the government taxes. We have no control over this." But of course they do. They need to say on the page "You will be charged $9.99 plus tax." Duh. I was annoyed enough that I cancelled my subscription and insisted on getting my first month's payment back, with which she complied.