Amazon goes above and beyond

Amazon goes above and beyond


When there's been a mistake,  a company should make their customer whole. In this case, when I reported to amazon.com that a package never arrived, one which they showed as delivered, they issued a refund plus a $5.00 gift certificate for my trouble. The gift certificate makes me more than whole.

Customers can sometimes be made happy enough. And they've kept their so-far untarnished record with me.

I call that good business.

How to Safely backup an external hard drive using Crashplan

Print Friendly and PDFPrint Friendly

How to Safely backup an external hard drive using Crashplan 


  1. First configure your external hard drive to have a static drive letter. To do this, go into computer management, then disk management. All your drives are listed in the top pane of the middle section of the dialog box, including removable media. Then right click on the external drive of your choice, and select Change Drive Letter and Paths from the popup menu. The Change Drive Letter and Paths dialog box displays for the selected drive showing the current drive letter. To change the drive letter, click Change. It is best to select a letter between M and Z (inclusive). Verify the new drive letter. Now every time you plug in your external hard drive, you'll get the same drive letter.
  2. Configure crashplan to never remove deleted files from your backup archive. To do this, go into crashplan settings, click on the backup tab. Next to frequency and versions, click "configure." Next to "remove deleted files" you will see a sliding graphic. Make sure it is all the way to the right at "never."  The reason to do this is that crasplan cannot distinguish between files that have been deleted from your computer and those that are temporarily unavailable because a drive is disconnected.
  3. Now configure crashplan to backup that external drive letter.