Amazon Echo says: Your Plex server appears to be online but remote access is not available.


Update:

I found a workaround that requires use of the touch screen but once it's set up, it's easy.

  1. Ask Alexa to open Firefox
  2. Use the touch screen to open the Plex desktop app in Firefox
  3. Use the touch screen to pin it as a Firefox tab
  4. From now on when you ask Alexa to open Firefox, you'll see your tabs, including Plex
  5. Once inside Plex, you can use the touch screen to select movies
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Original Post:

I was excited to learn that my Amazon Echo has a Plex skill. I enabled it, and then asked Alexa to run Plex. Unfortunately, Alexa said that I couldn't do it because Plex is not available outside my network:

Alexa said: Your Plex server appears to be online but remote access is not available.

When I looked in my Plex dashboard, I found this message:

Not available outside your network

Your server is signed in to Plex, but is not reachable from outside your network.  

So I tried going into my Plex server which is running on an old Windows 10 computer, and set up static IP. This caused the dashboard to show this message:

Fully accessible outside your network

You can access this server from signed-in Plex apps or in a browser at 
But it still doesn't work.

I still think I need to do something with the router but I don't know what.

Read this.