Valley Bank was having intermittent outages, announced o ntheir site, wherein I could not get into my Valley Bank online account. Meanwhile, Quicken One Step Update was putting up a box saying the credentials were incorrect and also throwing a CC-503.
I waited a day until the Valley Bank online account was stable, but One Step Update was still failing. I tried all the usual:
- Inputting the password again
- Running One Step Update account by account
Then I got into a chat with Quicken here: https://www.quicken.com/support#windows and after going over all the usual steps from above, he told me to do this:
Launch Quicken and go to Tools > Password Vault > Add/Edit Passwords
-Click on the account in the Password Vault
-Choose Delete Password for the account
-Complete a One Step Update, you will be prompted to enter the password manually
-Type in the password (the same one used on the bank's website) and check in the box marked Save next to the password field
-Click Update Now
So I followed those steps. After the last step (-Click Update Now) it still appeared to fail with the same error box. But then I tried putting the passwords in yet again, and it worked.