Quicken changeover to subscription-based on Windows 10

Friday, November 30, 2018

I'm one of those folks that settled into a routine of upgrading Quicken every three years. It worked fine. Until today, I was running Quicken 2016 Deluxe and am now ready to upgrade to Quicken 2019 Premier.

I'm aware that from now on, it's an annual subscription. That's fine with me. And the reason I went with Premier is that I theoretically will get quicker support. That can't hurt, although in the past few years, since Quicken slipped out of Intuit's hands, it's been much better. Not much breakage.

So here I sit, wondering if I should uninstall my Quicken Deluxe 2016 before installing my new Quicken 2019 Premier. I can't seem to find advice, but there's no harm. I'd rather be safe than sorry, as I've seen some reports of difficulties installing.

I used this advice and here it is adapted for my needs.

  1. Backup your Quicken data
  2. Close Quicken
  3. Uninstall Quicken using Add/Remove
  4. Reboot your computer
  5. Run ccleaner
  6. Download and save QcleanUI.exe and MSICLEAN.exe to the same folder. 
  7. From that folder, double-click QcleanUI.exe.
  8. Select Clean all versions, and then click Clean.  
  9. Select Quit to close QcleanUI.
  10. Make sure you can see all hidden files.
  11. Find any remaining Quicken or Intuit folders, and rename them. You might find them in C:\Program Data, C:\Users\[your user name]\AppData\Roaming and C:\Program Files (x86)
  12. Restart your computer and install Quicken again.

   More Notes
  1. I bought it from the quicken site with a discount. Total was 44.99 plus tax for the Premier 2019 version.
  2. From now on I will pay annually on 11/30
  3. Autorenew is on


Replaced keyboard for HP Pavilion DM4 laptop

  1. I wasn't able to get any info about the exact model because this laptop has a replacement hard drive that I put in a few years ago.
  2. I used this youtube video to learn how to do the replacement.
  3. The hardest part was getting the keyboard out. It really did require lifting it out with a thin tool.
  4. I bought it on amazon
  5. It was the MACHENIKE Replacement Keyboard for HP Pavilion DM4-3000 DM4-3100 DV4-3000 DV4-3100 DV4-3200 DV4-4000 DV4-4100 DV4-4200 DV4-4001xx DM4T-3000 DV4T-4000 DV4T-4100 DV4T-4200 Series Black US Layout


Can I use a Phillips Hue Bulb without a bridge AND without the dimmer switch

The Questions:

  1. I got a Phillips Hue Bulb bundled with my new Echo Show.
  2. Can I use it without the Hue Bridge (also called a Hub)?
  3. Can I use it without a Hue Dimmer Switch?
  4. In other words, can I use it standalone?
  5. What can I do if I have Echo, a Phillips Hue Bulb, but no Bridge?

The Answers so far:

  1. So far, I couldn't find this information online. But I figured out that indeed, the answer is yes if you have an Echo Show.
  2. The new Echo Show has the Zigbee bridge functionality built in.
  3. The Philips Hue SmartHome skill functionality is only compatible with the Philips Hue Bridge V2 (square shape). Basic lighting functionality (on / off / dimming) is available without the Smarthome skill and is compatible with Philips Hue V1 (round) and V2 (square) bridges.

Smartplugs and devices for Alexa

  1. First I tried the Phillips Hue lightbulb. It came free with my Echo Show. That's an easy setup, and because I have an Echo Show, there's no other hardware needed.
  2. Then I tried a smartplug Amazon Smart Plug, works with Alexa Sold by: Amazon Digital Services, Inc. which was 24.99. The setup was simple.
  3. Then I tried a Wemo Mini Smart Plug, WiFi Enabled, Works with Alexa, Google Assistant & Apple HomeKit which I got from Amazon for an astounding ten dollars with a promo code. The setup was confusing.
Update: I found slightly better instructions for Wemo.


Echo Show

Youtube Special Instructions

I want the desktop version of youtube to show on my Echo Show because it has playlists and stuff on the left side
  1. Say Open Silk or Open Youtube. It will work either way. (You need to have Youtube bookmarked in Silk for it to come up when you say Open Silk.)
  2. The first time you do this, you'll see a notice saying they opened the app for you. If you like the desktop better, you can open the youtube settings and change to desktop. It will stay that way so the next time you want youtube, it will default to the desktop version.
  3. Close Youtube. It doesn't seem to understand Close Silk

Commands and skills

Many of these commands apply to other Amazon devices as well, but I didn't flesh that out.
  1. Turn off the display
  2. For email there are some skills such as Email Assistant and Astrobot. There are others too. I don't need to have my email read to me. I have gmail.com bookmarked in Firefox instead.
  3. Open Firefox (in either browser there are bookmarks, and also you can click on the address bar and then speak the url or type it)
  4. Open Silk
  5. Open Streamplayer (which is a skill)
    1. Tell Stream Player launch ABC News
    2. Tell Stream Player launch channel 1
    3. Tell Stream Player next channel
    4. Tell Stream Player previous channel
  6. Open NBC
  7. Open CBS
  8. Open Prime Videos
  9. Watch ABC News
  10. Start Plex
  11.  Play my video flash briefing
  12. Discover My Devices (when you have a device in pairing mode)
  13. Turn down the bass
  14. Take a photo (selfie uploads to Prime Photos)
  15. Open videos (third party video providers)
  16. Show me my video library (searches Prime Video library for movies and tv)
  17. Show me [title]
  18. Search for [name of TV series]
  19. Show me [actor] movies
  20. Show me [genre] 
  21. Announce dinner's ready
  22. Check into Mike's office Dinner's ready
  23. Check into Dwight's room The Dryer's Beeping
  24. Create a music group (such as Dwight's room and Mike's office)
    Devices-->Add Group-->Add Multi-Room Music Speakers-->Dwight'sroom and Mike's office

Background General Stuff

  1. Amazon put a Zigbee smart hub inside the new Echo Show, allowing users with Zigbee-compatible smart home devices to connect them to the Echo Show without needing another hub. 
  2. Watching TV on Echo Show is mainly done through the Stream Player skill. Stream Player supports a large number of live, streaming TV shows already, but more are promised. 
  3. I have the living room lightbulb (Philips Hue) connected through the Echo Show, which means it's using the Echo Show's Zigbee smarthub. Happily I can turn the light on or off using any of my Amazon devices, regardless of their wake word. 
  4. As for the Amazon Smartplug, that isn't connected through the Echo. It's connected through the wifi network. That too, can be controlled from any Amazon device. 
  5. It won't run apps. Echo Show might look like a tablet, but it's not one. It runs Alexa skills, not apps, just like the Echo and Echo Dot. You can't download apps from the Amazon Appstore or Google Play on Echo Show.

Background Remote Access

I found out that I cannot currently open Plex on my Echo Show because
  1. The plex software for Echo Show forces a need for the setting for remote access to be on
  2. I cannot get remote access in my Plex settings because it seems to require changing a router setting, and I do not have direct access to my router
  3. Plex is aware of this and is saying they will fix it 

Logitech Options was using Crashplan's port 4244

My Code42 Crashplan Pro sometimes stops. I have to restart it in services.msc

  1. I'm on Windows 10
  2. After some research, I guessed it may be a memory problem. I've tried fixing it before, but could never the .ini file that Crashplan wants me to find and edit. Here's the link I found this time, but still the same problem: http://crashplan.probackup.nl/remote-backup/support/q/keeps-stopping-and-starting.en.html
  3. Then with more reserach, such as looking in the Crashplan log, I see it may be a port conflict. When I run netstat -abno from the command line, I see that LogiOptionsMgr.exe is using the same port that Crashplan was trying to use, which is
  4. This is my bluetooth mouse. I found out that I have the Logitech Options Software installed, and I don't need, and that's what's using the port.
  5. So I uninstalled it. Hopefully, no more stopping.


Amazon unknown charge

I started investigating the charge at 6:30 this morning. First I scoured my email, then I scoured my amazon account, then I had a 45 minute chat with Amazon who evenutally sent me to billing, who found your name on the charge. All in all, my total time was 1 and a half hours. Amazon is not easy to contact.


Me:Unknown charge of $4.32
You are now connected to Shubham from Amazon.com
Shubham:Hello, my name is Shubham. I'm here to help you today.
Shubham:May i know the date of charge and the last 4 digit of your card
Me:last 4 digits are 0060
and date is October 31
Shubham:Thank you
Please stay connected
Shubham:I am sorry it is taking longer than expected
Please stay connected
Shubham:thank you for your patience
I have just checked and as there is an unknown charge i need to connect a call for you
COuld you please help me with the order ID
Me:I don't have an order ID. That's why I'm contacting you.
I needed your contact number
Me:do you mean my phone number?
I need to arrange a call for you with our billing team
Shubham:thank you for your patience
No need to worry now you will be receiving a call from our billing team regarding the charge and surely get this sorted
Please be rest assured just answer the call when it rings
Shubham:Is there anything i can help you with
Shubham:Thank you for contacting Amazon. Please click on the "End Chat" to close this window.


Gaining ownership of shared files and folders in G-Drive

If you don't want to use synch (which many folks don't like), you can do a direct download, and then upload to a new folder owned by you.

Some facts

  1. Google Takeout is one way to download files and folders from G-Drive. But it is designed to help you get copies of your data, so it only includes items you own. This can take a long time but it will create a zip file. The result will be that all files and folders not owned by you will be omitted.
  2. Instead you can use Ctrl-A or Shift to mark all the folders, then right click, then download. This can take a long time but it will create a zip file. Files and folders not owned by you will be included.
  3. It is recommended, if you are doing a direct download of more than 5 GB, use synch instead.  
  4. It's important that your settings allow for the files to be converted (such as google docs converted to Microsoft Word, and so on.)
  5. To ensure a smooth download, Google normally limits the zip files to 2GB and the number of files to 500 per folder. Exceeding this limit will result in Google drive zip failed error. Google normally splits archives larger than 2GB into multiple zip files.
  6. However, selecting the tbz or tgz format for your archive increases the size limit to 50GB, making it less likely for Google to split your archive. Note that you may need to install special software to unpack a tbz or tgz archive.
  7. Experts have explained that the ‘zip failed’ issue only exists when using the Microsoft’s built-in zip utility, so the best way to fix it by use of an alternative zip application. Use the 7-zip application to extract the files.  
  8. If you have difficulties, clear caches and cookies.
  9. Google Drive Zip Failed errors can be temporary. Therefore, if you’re getting the Google Drive Zip failed, Zip creation failed or Zip failed login error, it could be just something with the server, so try again in a couple more hours.
  10. I found that Edge downloads and uploads faster than Chrome.
  11. I CAN rename a shared folder. The guardians will still be able to see it 

Solved! Stopped my Ecovacs Deebot M80 from cleaing at 2 am

The Problem -- It wakes up without my consent

My Ecovacs Deebot M80 wakes up around 2 am and cleans. What I've tried:
  1. Pulling out its battery for a rest before putting it back in
  2. Searching the app on my phone for such a setting but there was none
  3. Used the remote to turn off the schedule by pressing the timer button for 3 seconds but it didn't make any difference

The Solution -- The Reset Button

After more googling, I found someone else who had contacted Ecovacs, and this was th
With the Deebot turned on, open the cover, and press a pin into the little hole next to the hinge. Hold for three seconds. Wait for the Deebot to beep three times. This does a reset



Security Plans

Why I wrote This 

 I wrote this initially as an email to a friend who'd experienced identity theft and who has a Windows 7 computer.


First a few Thoughts

Security has become a big part of our lives and our psyches, unfortunately. I have spent countless hours on it over the years. A few thoughts below, and then I tried to construct a list of everything we do to protect ourselves. There might be more but this is off the top of my head.
Hacking doesn't really get prevented by antivirus. Much hacking is in the cloud rather than on your computer. Of course yes you do want an antivirus but there's more you can do. 

Below are things we currently do. Note that it looks like a lot but all this took us several months to set up. We literally sat down every Saturday and did ONE THING on a very long list. Now that it's all in place, we hold a bi-annual security meeting to decide if there's anything more we need to do or change.

Hard drive and Cloud


  1. First things first: you could very well be running malware bots on your machine without knowing it. You might want to read this article, and then if you suspect this (for example, if your computer's been running slow), then follow the instructions. https://www.pcworld.com/article/170546/how_to_clean_bots.html
  2. A free third party a/v is probably fine as long as you're allowing it to keep updating its virus definitions. Also when it wants to update to a new version, always do that. Some of the free A/V's don't download virus definitions unless you explicitly ask them to. Or you may need to jigger a setting. 
  3. In the past I've always been big on free third party anti-virus and other helper programs for windows, but since Windows 10, I've changed my mind. The built-in Windows Defender is good, and doesn't require any babysitting. 
  4. While you have avast running, Windows has Defender turned off. If you decide to switch to Windows Defender, uninstall Avast, and then Windows will think real hard for a few minutes and finally it will turn Defender on. Sometimes it might require a reboot before you see that Defender is happy. *Warning: do this at your own risk. Sometimes the switch to Defender gets buggy and takes more time than expected, but whatever.
  5. I'm assuming you are running a current, supported version of Windows and are taking all its updates. That's a must. A lot of those updates are security updates. Windows 10, at its most up-to-date, is the safest. It has extra security for things like ransomware built into the OS.
  6. Cease downloading third-party tools. They are no longer critical to smooth running of Windows, and instead act as infestations. For example, if you have ccleaner, uninstall it.
  7. Try to restrict your obtaining third party apps mainly to the Microsoft Store if possible.
  8. If you use chrome as your browser, use the Google Chrome Store to find and install the extension called "Web of Trust." It's abbreviated WOT. This will guide you away from unsafe or untested sites.
  9. The latest wisdom is to NOT keep changing our passwords. Instead, it is safer to use a password protector and leave your passwords alone unless you know of a breach or if the account demands it. I use Lastpass to store all passwords, almost all of which are randomized passwords. I have a few hundred. Lastpass, in my opinion, is a must today. Or some other competitor to Lastpass is fine too. 
  10. Every Saturday I run Lastpass security checkup
  11. Two step authentication is a royal pain but a must. I have 2 step authentication with Lastpass and also have it with a few individual accounts such as google. 
  12. By the way, Lastpass turns out to be a great way to bookmark everything too. There are two ways to go into a site. One way is to open the site and then let Lastpass fill in the password. But the safer way is to go into Lastpass and click on the website you want.  
  13. If you are going to a website to buy something, or to download something, check if it's safe first. It's easy with VirusTotal which is an aggregator of many other website safety tools. Try it out: https://www.virustotal.com/#/home/url


  1. Credit cards are safer than debit cards
  2. Avoid ATM's and try to use cash when you're out at eating establishments, gas stations, and the like. The scimmers have become very commonplace. 
  3. Get a free Credit Karma account, and ping your calendar to check it once a week. You'll look for changes such as a new address you don't recognize, or a new credit card you didn't open. Also go into Credit Karma settings and turn on email notifications. However, the notifications aren't always as timely as they could be. That's why you should go into the account once a week and check. 
  4. Place a permanent security freeze on your credit file through all three credit agencies (Equifax, Experian and Transunion). Credit Karma will show you Equifax and Transunion for free. So to see Experian, you can open a free Experian account as well. Set up notifications there too, and check that one every Saturday too 
  5. You'll have to dig around in Credit Karma and Experian to find out where the important nuggets of info are. 
  6. Experian, for example, gives you dark web reports. I think Credit Karma does too. Ignore all the advertising. The free version advertises credit cards. 
  7. Shred everything. 
  8. We studied Lifelock in-depth and determined that it's really not that useful. It doesn't prevent theft, and when the theft has occurred, it just holds your hand through recovery. After we studied it ourselves, we asked our beloved Financial Advisor, and he said he doesn't use it either. He says it's not useful. He does what we do. 
  9. Look inside your online bank accounts once a week, or get the Quicken app for your computer, where you can auto-download all accounts into one place every day. That includes paypal, charge cards, store cards, checking accounts, savings accounts, and investment accounts.  That way, you know very quickly if there's a fraudulent charge. Especially look for tiny charges that are easy to dismiss but don't dismiss them. Sometimes hackers start with a tiny charge. We sometimes have to call our bank to verify what a charge is for.


My New Plex Server

 Update: The old one revived. So I have two plex servers

Today my Windows 10 Plex Server died a blue screen motherboard death. I'm only struck by how long it lasted, as it started out as a Windows 7 computer used by our business, and when retired three years ago, I acquired it and turned it into a media server.

It accesses all the ,and music on my NAS device. My NAS device is my local backup server. Therefore, the media source for my server is actually backup. It works great.

So today I dragged another retired Windows 10 laptop out of my closet, got it up to date, and installed Plex. It was straightforward, except that I had remembered wrong taht I can point it to an external device. I couldn't figure out how to get my data!

That's not actually how it works. Apparently what I had done three years ago, and I did again today, is to go into file explorer, choose "Map Network Drive" and map my NAS device as a pc network drive. Then when I edited movies and music in my Plex Server app, I was able to point each to the movies and music I wanted on the network drive. Simple.


If you absolutely must pry malware off your Windows 7 computer

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This post was written for a Windows 7 user who suspects malware, but is useful for all Windows versions. I suggest reading my other recent posts about Windows security and Security in general.



As stated in other posts, I strongly urge Windows users who suspect malware on their computers to either
  1. Buy a new Windows 10 computer, along with lots of precautions
  2. Do a complete reset, along with lots of precautions, and put Windows 10 on it if it's not already there

But if you're in such a difficult situation that you are going to try to pry the malware back off, I have some thoughts to make the process safer. First, maybe it will give you some comfort to know that resetting isn't a guarantee either.

So, no matter what you do, you must do it with an abundance of caution.

How to think about this

Basically, think of it as you're creating a cleanroom for your cleanup process. Be mindful of the ongoing potential of moving or spreading malware around, all while you think you're cleaning up.


The Steps

These steps are only somewhat in a good order, so read it all first. Also there may be more you can do that I'm not thinking of, but these certainly will help:
  1. Make sure you're not getting malware from your router. To do that, follow instructions for cleaning your router model. Usually it's just a reset, and then creating a new password, but don't trust me on that. There may be more to do. Also if your router is not giving you WPA2 security, it's time for a new router
  2. Find guidelines and tools for malware cleanup that are specific to Windows 7
  3. Don't download cleanup tools from the infected computer. Why? Because they could become infected from your already infected computer.
  4. Instead, download any tools from a clean computer onto a usb flash drive, and then install each tool to the infected computer from your usb flash drive
  5. Before downloading each tool, check on the safety of its source (such as using virustotal)
  6. Best if the flash drive is brand new, so you're not risking that there's already malware on the flash drive
  7. Be aware that malware cleanup can screw things up worse.
  8. Make sure you have your files backed up first.
  9. You must run your cleanup tools on your backup as well--before doing a restore!



What to do if you suspect malware on your Windows computer

Note: I originally was writing this to help out a relative, and decided to turn it into a blog post for the benefit of all. I wrote all of this based on my own two decades of experience with Windows. It's meant as a guideline and not gospel. And you'll no doubt be looking up some things that I didn't flesh out for you.

Rationale for a complete reset with a thorough wipe

  1. Antivirus can miss stuff, and you could even be running silent spyware for years. So I don't rely on any particular software to clean up a computer that I suspect is infected. Instead, I do a complete reset. The historical term for "reset" is "reimage." They are basically the same thing. 
  2. Therefore I don't want to recommend anything in particular for hard drive cleanup beyond Microsoft's Malicious Software Removal Tool, and it's not enough. You can run this and others, but ultimately, none of it is enough. They are only a preliminary before doing a complete reset with a thorough wipe.
  3. Note: A restore or a refresh are not the same as a reset and will not wipe your computer.
  4. Note for Mac Users: Mac users think they're safe but they're not. Much hacking these days happens in the cloud, not on the hard drive, which effects everyone. In addition, Macs do get infected, but it's less transparent to the user, and therefore underreported. It's also underreported because there are fewer Macs.

Guidelines for a complete reset with a thorough wipe

Note that a complete reset, wipe and reinstall can take several days, much of which is unattended but you want to be nearby to babysit the process.

There are many different procedures to follow and which one you pick can depend upon your installation. Here are some notes about finding the best instructions and following them.
  1. First run some tools to do cleanup, such as the link mentioned above. The reason for this is to reduce the risk that your backups don't end up getting restored later with malware on them.
  2. Make sure all your important files (pics, documents, videos, and so forth) are backed up to some external place first. You can use a cloud service, or a reliable external hard drive with enough room. I use both because I had the dreadful experience of an external hard drive crapping out. Also be sure the hard drive is no longer attached to your computer before you do a reset or else Windows might try to boot from it during the process, which has driven me crazy in the past.
  3. Also if you have installation files for software tucked away somewhere, make sure those are backed up too, because you will have to restore all your apps that you had put on your computer.  Be sure you also have all the product keys backed up...
  4. However, a fresh download of your apps is safer. Be careful that you are not backing up any unknown exe's (executables) because if you restore those, they could be the source of malware. So be as minimalist as you can about what you're going to restore to your new computer. Here's an example: if you have a license for Photoshop, you should be able to download a fresh Photoshop as long as you have the product key. Don't use an old download. (Check on this to be sure but I think about right about this and it applies to a lot of software these days.)
  5. How you do the process also depends upon whether you had at one point upgraded your windows version on this computer. You'll need to get Microsoft Instructions for how to reset, for example, if you are now running Windows 10 but the computer originally had Windows 7 on it.
  6. Find the best instructions for your computer. The instructions vary. I usually follow two sets: one from Microsoft and one from NOT Microsoft. LOL. I follow both. You might want to do that too, plus keep this list from me in front of you as a set of guidelines and reminders.
  7. For this whole process, if you've been running wirelessly, switch to ethernet. It will be much faster. But regardless, it can take days to get your computer back in service.
  8. If you don't know your Windows version, go into your run command and type winver, then press enter. 
  9. When you find instructions, it's important you find instructions that will completely reset AND wipe your hard drive
  10. During the process, you should be prompted with a question about whether you want the quick wipe or the complete wipe. You want the complete, thorough, wipe.
  11. If the process asks you about partitiions, I think you can leave any partitions intact, as they are not touched by malware. But that's just my educated guess. However, if you restore your Windows installation from a partitiion, then it will restore to the original Windows version that was there when you bought the computer. You might then have to upgrade. (Note: you can still get the free windows 10 upgrade if you already had the windows 10 upgrade before. Google this to get instructions on how to get your freebie back.)
  12. Once the wiping is done then you'll start over with a reinstall of Windows, either from a partition or from an external disk, or a download, all depending on what instructions you followed and the decisions you've made.
  13. After you've reinstalled windows, it will take a day or two to update itself. Or possibly longer, depending on your connection.
  14. Then let Windows Defender become your default. Be minimalist about the software (apps) that you put back. Don't restore any apps or files until you know that your computer is completely protected.
  15. When possible, get a fresh install of any apps and use your exisiting product key. Follow wisdom mentioned elsewhere about where you are getting your fresh downloads from.
  16. Be minimalist about restoring your files. Pics and vids are safe, but be careful about executables or anything you decide you don't need any more.

My recommendation for an easier alternative

Think the above is too hard? You might only want to try it if it's your idea of a good time, and don't mind bumps in the road. Here's what to do instead:
  1. Computers have gotten cheaper and more powerful. You might be better off buying a new computer. There are many specs and prices to choose from. My only strong recommendation is to get an Intel 7 chip or higher. (Or find out what the AMD equivalent is for Intel 7).  Everything else is about matching the specs to your needs.
  2. If you buy a new computer, still be circumspect about what you restore onto it.
  3. Keep the old computer until you are thoroughly set up with the new one and you know for sure you've restored everything you want to restore.
  4. Before tossing the old computer, drive a stake through its hard drive.  
  5. Microsoft reports that Windows 10 is the last version. There will be no Windows 11. But Windows isn't going away. Instead, major updates will continue to come from the cloud twice a year (what they call Creators Updates) and we will all continue to get minor updates periodically. Always accept all Windows updates. You can't pick and choose any more. 
  6. Therefore if you haven't been keeping your computer up to date or it's not Windows 10, or it didn't start out with Windows 10, you're better off starting fresh with a new computer with Windows 10 on it. As soon as you buy it, let all its updates run, with several reboots and lots of patience, as there will probably be updates since the computer landed on the store shelf. 
  7. And one more suggestion for the road: buy the second computer and then reset the first one. Keep two around. (It's what I do.) It takes away all the stress of having a computer out of commission. Just keep both up to date with Windows, and when you have to switch, all that's needed is to go to your backup target and download your latest stuff.

What to do from now on 

  1. From now on, accept all Windows updates which will also include Defender Virus Definitions.
  2. Do not install a third party antivirus unless you have one that you already love and it's the paid version. If you're getting a free version, Windows Defender is just as good, and is tied to the OS which makes it maintenance-free for you. Also, any AV you install will turn off Defender.
  3. Occasionally download a new version of Mircosoft's Malicious Removal Tool and run it. Do follow Microsoft's steps for how and when to do that.
  4. Follow all the other good wisdom out there about protecting your computer, including firewalls, two-step authentication, a password protector, a protective extension in your browser and so on. Some of my favorites: Chrome Web of Trust, VirusTotal when using an unfamiliar website, Lastpass. 
  5. Download and install less stuff than you used to. If you want an app, see if it's available in the Microosft Store. If you can't find it in Microsoft Store, then use some tools, such as my favorites, to make sure the download will be safe
  6. Avoid downloading third party tools that extend function in Windows. That's an old-world concept and often nowadays, these tools do more harm than good.


Two and a half hour chat with Google only to learn they don't support what I was asking about

1:01 PM
Thanks for contacting us! My name is Bernard. I'm happy to answer any questions you have about Google Home.
1:01 PM
Hi Linda!
1:02 PM
How can I help you in listening to music on Google Home?
Linda Moran
1:02 PM
I just got a google home. I want to ask it to play specific songs from a specific playlist. How do I do that
1:02 PM
Let's see how I can help!
Linda Moran
1:03 PM
Oh I forgot to mention I meant on youtube
1:03 PM
Thanks! Do you have the regular Google Home device or the Google Home Mini device?
Linda Moran
1:03 PM
Linda Moran
1:04 PM
I want it to play on my tv using chromecast
1:04 PM
1:06 PM
Sorry for the delay. Are you with the regular Google Home device and the Chromecast device right now?
Linda Moran
1:06 PM
Linda Moran
1:11 PM
Was it something I said?
1:16 PM
No! I'm sorry, Linda. That took longer than expected.
Linda Moran
1:16 PM
1:17 PM
I want to make sure we’re on the same page. What's your phone number so we can continue troubleshooting this over the phone?
Linda Moran
1:17 PM
What is there to troubleshoot? I just want to know how to play songs in my playlist in youtube
Linda Moran
1:21 PM
Just now while waiting for you, I tried asking "open my playlists on youtube" and it replied "it doesn't look like you have any playlists on youtube." But I do have playlists on youtube.
1:23 PM
I should've excluded the word troubleshoot. Thanks for letting me know!
1:23 PM
It's okay. We can continue here.
Linda Moran
1:24 PM
So now that I've gotten this far (at least I figured out how to ask Google my question) what do I have to do to get it to recognize my playlists?
1:37 PM
Thanks for waiting! By YouTube, are you referring to YouTube Music?
Linda Moran
1:40 PM
You're asking me this 36 minutes into the chat. I have youtube premium. I want to throw it to my tv so I can hear the music from my tv and see the video that's with it. But I'm trying to simplify this for you. First just tell me how to ask Google Home to play something from my playlist.
1:47 PM
Thanks for letting me know! The playlists you have are music videos, is that correct?
Linda Moran
1:47 PM
They are music videos
1:52 PM
Gotcha! Are you already able to manually cast to your Chromecast device?
Linda Moran
1:52 PM
I don't know what you mean by "manually."
Linda Moran
1:53 PM
I've been using my chromecast device from my laptop.
1:57 PM
Good! By that, you're able to cast from your laptop to your Chromecast device connected to your TV, is that correct?
Linda Moran
1:58 PM
2:13 PM
Sorry about the long wait.
2:13 PM
I'll be right back. I'm going to look into this for you.
2:30 PM
Thanks so much for waiting. Have you tried playing a specific video from YouTube to the Chromecast if it worked via voice commands?
Linda Moran
2:31 PM
yes that works
Linda Moran
2:31 PM
I just want the version that's in my playlist
Linda Moran
2:31 PM
or at very least the one that's in my history
Linda Moran
2:32 PM
I didn't come here to troubleshoot. Everything works already. I just want to know what the command is
2:38 PM
Gotcha! If you try to play a specific music video that's in your playlist to the Chromecast device, does it work as well?
Linda Moran
2:39 PM
Linda Moran
2:39 PM
It all works already. I just want to know what the command is to Google Home!
2:53 PM
Since you were able to play a music video from your playlist to the Chromecast, what voice command did you use?
Linda Moran
2:56 PM
"Hey Google, play 'If Ye Love Me' Tallis on chromecast
Linda Moran
2:57 PM
If I leave off the arranger's name, it plays some other version
Linda Moran
2:57 PM
So it's not looking at my account at all. It's just look for "If Ye Love Me"
Linda Moran
2:59 PM
My playlist is filled with specific songs by specific artists and arrangers. Why can't you just tell me how to get Google Home to play the specific songs I want that are in my own history and my own playlists? And no, I can't always drum up the name of the composer or artist. That's why I have a playlist to begin with
Linda Moran
3:00 PM
So far we've been in this chat for two hours and you still haven't given me a single command to try
Linda Moran
3:07 PM
I just found something on a google support page. Can you tell me if this is still true? " Important: You're not able to play personal playlist from YouTube Music via Google Home at this time."
3:12 PM
I'm sorry, Linda. I was trying to figure out what you wanted to happen.
Linda Moran
3:13 PM
Do you have it figured out?
Linda Moran
3:13 PM
IT's simple. I want to ask Google Home to play songs that are in my playlist
Linda Moran
3:16 PM
And I'm waiting for an answer to the question I asked above about youtube playlist support on Google Home.DoesGoogle home support playlists or not?
3:31 PM
Thanks for being patient with me! The info about YouTube Music is still true. I double-checked.
Linda Moran
3:36 PM
Okay, send this comment up the chain please -- it took exactly 2 and a half hours to find out that what I'm trying to do is not supported. That is not acceptable. Also, my household is entirely an Amazon ecosystem. But I needed a Google Home for my youtube choir practice because there's no youtube support on my Amazon devices due to the ongoing feud between the two companies. My choir music is only on youtube. Now I see I wasted my money on a Google Home because I need the specific music that's in my playlist which changes from one week to the next, as our church choir sings new music every single week. Also of course, I wasted two and a half hours of work time. Please don't thank me for being patient. It's presumptuous!
3:39 PM
Got it. I'm very sorry that you've had to go to so much effort.
Linda Moran
3:39 PM
I'm sure you are. But does your company care?
3:40 PM
Linda Moran
3:44 PM
That's good to hear. Then I'm sure they'll want to publicize this drawback better on their marketing materials...unless of course the holdup is because they're about to work something out with Amazon. I would be so happy to ask Alexa to play songs from my Youtube playlist.
Linda Moran
3:46 PM
I would keep my Youtube Premium account if necessary. Doesn't Google see they're shooting themselves in the foot by not working with Amazon?
Linda Moran
3:47 PM
Well, I've had my say. Have a nice remainder of your day.
3:53 PM
By the way, what's your default music service for the regular Google Home device?
Linda Moran
3:53 PM
Youtube. That's all I bought it for
3:57 PM
Got it.
Linda Moran
3:57 PM
Seems like there's a dif between youtube music and plain old youtube? I didn't even know that.
Linda Moran
3:57 PM
I need the video part of the music so I can see the director
Linda Moran
3:59 PM
Hmmm...when I type in youtube music, it just goes to my normal youtube account
Linda Moran
3:59 PM
Is there at least a way to tell Google Home that I only want it to search for the requested song inside my account?
4:05 PM
Let's see. With regards to playing the music videos, I suggest for you to do mobile app casting or webcasting for now.
Linda Moran
4:08 PM
Yes that's what I was already doing but voice is way easier so that's why I bought the Google Home. It sure looks to me like you guys are trying to figure out what your users are really asking for when they ask for playlist support. I hope the time I spent today will be useful. I guess you didn't know us church-types use it for choir practice!
4:18 PM
Just to clarify, you would like to be able to make voice commands to the regular Google Home to play music videos from your personal playlists from YouTube to the Chromecast connected to your TV, is that correct?
Linda Moran
4:19 PM

4:21 PM
Thanks! I'll send this as a feature request to our product team.
Linda Moran
4:22 PM
All they have to do is supply Youtube playlist support. The rest is already working
Linda Moran
4:23 PM
I just thought you'd be able to walk me through all of it.
Linda Moran
4:23 PM
So just tell them I want either youtube playlist support or at least the ability to tell Google Home to only search in my account history (not outside my account)

Linda Moran
4:24 PM
...for the song I'm looking for.